BeyondTrust Support: Broaden Service Desk Reach with iOS Customer Client
The BeyondTrust Support iOS Customer Client is a free utility tool that allows employees and end users with iOS-powered mobile devices to receive comprehensive support while on the go. With this app, support representatives can securely chat with users, co-browse websites and apps on the user's mobile device, view screen shots captured by the user, and even push status updates directly to mobile employees.
One of the key features of BeyondTrust Support is the secure session chat, which enables real-time communication between support reps and mobile users. This feature allows support reps to gain a better understanding of the issue, transfer files, and view the device's system information.
Another useful feature is the screen co-browsing capability. Support reps can see the same websites and web apps that the end user is actively viewing on their mobile device, providing immediate guidance to troubleshoot any issues.
Additionally, end users can share screen shots of problems they encounter with their support rep. This allows for more effective collaboration in resolving challenges faced with mobile devices.
Lastly, support reps can push URLs to end users containing important status updates and system configuration profiles, enabling rapid issue resolution.
Please note that the BeyondTrust iOS Customer Client requires an existing BeyondTrust installation with versionor greater, as well as support sites with trusted CA-signed certificates.
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